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Our team typically responds within 24 hours. We'd love to hear from you.
Head Office: California United States
Production & Processing: Kabul, Afghanistan
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Have a question or need help? We'd love to hear from you. Reach out and our team will get back to you as soon as possible.
Frequently asked questions
Our Ingredients
Our ingredients are selected through a rigorous and deliberate process to source the most premium and authentic raw materials from Afghanistan. We partner with regions renowned for centuries-old cultivation traditions, exceptional flavor profiles, and superior natural quality.
We use heirloom almonds that have been preserved and cultivated for generations. These almonds are prized for their rich taste, dense nutritional profile, and naturally high oil content.
Our pistachios are sourced from regions known for producing some of the world’s finest wild pistachios, celebrated for their bold flavor, aromatic qualities, and natural sweetness.
Our ingredients are sourced directly from trusted farms and processed with care to preserve their natural goodness.
We select premium Afghan raisins known for their natural sweetness, full-bodied flavor, and rich texture—free from artificial sweeteners or processing aids.
Yes. All Walmond nut butters are gluten-free
Our saffron is sourced from a region internationally recognized for its exceptional quality. It has consistently ranked among the top saffron origins worldwide for multiple years, based on criteria such as color strength, aroma, and purity.
Yes, we prioritise organic sourcing wherever possible. Look for the organic badge on individual product pages.
GOOD TO KNOW
Other FAQs
Still have questions? Browse through the topics below.
Frequently asked questions
Products & Formulation
No. We never use palm oil or hydrogenated fats.
Palm oil is often used as a stabilizer but provides no nutritional value. We prioritize cleaner alternatives to maintain product quality, transparency, and responsible sourcing practices.
Yes. We use a small amount of sunflower lecithin to enhance texture and consistency while keeping our ingredient list minimal and clean.
Sunflower lecithin is plant-based, non-GMO, and allergen-friendly. It naturally helps bind oils without relying on palm oil or artificial stabilizers.
Natural Preservation
We incorporate natural antioxidants, including Vitamin E (tocopherols) and rosemary extract, to protect freshness and flavor.
Vitamin E acts as a natural antioxidant to protect nut oils from oxidation, helping to maintain product freshness over time.
Rosemary extract is a natural, plant-based antioxidant widely used in clean-label foods. It helps preserve quality without impacting taste.
Certifications and Standards
Yes. Our products are made using organically grown ingredients and traditional farming practices that avoid synthetic chemicals, in alignment with international organic principles.
Due to geographical and technical challenges, our products are not yet USDA Organic certified. We will update you once certification is obtained.
Yes. Our products are certified non-GMO, ensuring they are free from genetically modified organisms in accordance with international non-GMO standards.
We are Halal certified, ensuring compliance with Islamic dietary laws. Additionally, we hold HACCP certification for hazard analysis and critical control points in food safety, and ISO certification for quality management systems, all aligned with international standards.
Storage & Shelf Life
Refrigeration is optional but recommended for extended freshness. Store in a cool, dry place away from direct sunlight.
Each jar features a Best By date. For optimal flavor and texture, consume before this date.
Texture & Oil Separation
Natural oil separation can occur because we avoid palm oil and heavy stabilizers. This is a common trait of minimally processed, clean-label nut butters.
Sunflower lecithin improves texture but does not fully prevent separation like palm oil. A quick stir restores the original consistency.
No. Oil separation indicates a natural, minimally processed product.Taste & Consistency
No. Functional ingredients like sunflower lecithin, Vitamin E, and rosemary extract are used in minimal amounts and do not alter the natural nut flavor.
As we use authentic agricultural ingredients without artificial stabilizers, minor variations due to harvest conditions, temperature, and storage are normal and expected.
Clean Label & Transparency
No. We exclude all artificial preservatives, colors, or flavors.
Yes. Every ingredient is transparently listed on the label, reflecting our commitment to trust and accountability.
Contact Walmond Foods Customer Support
To Contact Walmond Foods Customer Support, use whichever channel suits the question. Our team typically responds within 24 hours, and messages are answered by people who can actually resolve the issue rather than by a ticketing queue that routes you onward.
Which address to use
For orders, deliveries and product questions, email enquiry@walmondfoods.com. For wholesale, distribution, private label or contract manufacturing, email sales@walmondfoods.com — those enquiries go straight to the commercial team, which saves a forwarding step. You can also call +1 714 981 7070 during United States business hours.
Where we are
Our head office is in California, United States, and our production and processing facility is in Kabul, Afghanistan. That means commercial questions are answered on US hours, while questions about sourcing, harvests or production may take an extra day as they cross time zones.
What to include
For an order issue, send your order number and a photograph if something arrived damaged; that is usually enough to authorise a replacement without further exchanges. For a trade enquiry, include your company, the products you are interested in and rough volumes so the first reply can carry real pricing.
You can Contact Walmond Foods Customer Support at any time, and we would rather hear about a problem than have you tell someone else about it.
Response times
Most emails are answered within one business day. Trade enquiries that need pricing may take a little longer, because a real quote depends on volume, format and freight rather than a rate card we can paste into a reply.
Wholesale and media
If you are a distributor, retailer or manufacturer, say so in the first line and the message will be routed straight to the commercial team. For press or partnership requests, include your outlet or organisation and a deadline if you have one, and we will tell you honestly whether we can meet it.
If you are unsure which inbox to use, write to enquiry@walmondfoods.com and we will route it internally. Nobody who tries to Contact Walmond Foods Customer Support should have to guess our org chart first.
