Shipping
& Returns
We proudly ship our butter spreads within the United States only. Every order is handled with care to ensure your spreads arrive fresh and in perfect condition.
Shipping
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.
Once your order has shipped, you will receive a confirmation email with tracking details.
- Shipping is available across the continental USA
- Delivery times may vary depending on location and carrier
- Shipping rates are calculated at checkout
- We currently do not ship internationally
Returns & Refunds
Due to the nature of food products, we do not accept returns or exchanges on opened or used items.
However, your satisfaction is important to us. If you experience any of the following issues, please contact us within 7 days of delivery:
- Damaged items during transit
- Incorrect items received
- Quality issues upon arrival
If approved, we may offer:
Replacement
A fresh replacement product sent at no extra cost.
Store Credit
Credit applied to your account for use on any future order.
Refund
A full refund back to your original payment method.
Damaged or Lost Packages
If your order arrives damaged, please email us with the following:
- Your order number
- Clear photos of the damaged product and packaging
If a package is lost in transit, please contact us and we will work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
For any shipping or return-related questions, please reach out to us at:
Email: contact@walmondfoods.com
Phone: +1 123 456 78 90
Shipping and Returns Policy USA
Our Shipping and Returns Policy USA is written to be short and predictable: we ship within the continental United States, we process orders quickly, and if something arrives wrong we deal with it rather than sending you into a queue.
Processing and delivery
Orders are processed in one to three business days. Nut butter is packed to arrive intact and fresh; jars are cushioned and cartons are sized so the product is not rattling around in transit. You will receive tracking as soon as the parcel leaves us.
Where we ship
We currently ship to the continental United States only. If you are ordering from outside that area, or you need a wholesale or bulk shipment quoted separately, contact sales@walmondfoods.com rather than placing a retail order.
If something is wrong
Report any damage, shortage or quality issue within seven days of delivery, with a photograph where relevant, and we will replace the product or refund it. Because this is food, we cannot accept returns of opened jars for reasons other than a quality problem, but a genuine quality complaint is always honoured under our satisfaction commitment.
Order tracking
Tracking details are emailed as soon as your parcel leaves us. If tracking has not updated for several days, contact us rather than waiting it out; carriers occasionally mis-scan a parcel and we would rather investigate early than have you receive nothing.
Wholesale and bulk orders
The terms on this page cover retail orders placed through this website. Wholesale, distribution and bulk shipments are quoted individually, with their own lead times, freight terms and documentation, so contact our commercial team rather than placing a large order through the retail checkout.
Getting in touch
Email sales@walmondfoods.com with your order number and, where relevant, a photograph of the problem. Our team typically responds within 24 hours. A clear photograph of a damaged carton or jar is usually all we need to authorise a replacement without further back-and-forth.
To discuss Shipping and Returns Policy USA with our commercial team, email sales@walmondfoods.com.
Shipping and Returns Policy USA enquiries are answered by the team that runs the production line, usually within 24 hours.
